Refund & Cancellation Policy

Subscriptions and invoices are billed by AtoZ Cares for use of AtoZ EduERP.

Trials

Trial accounts may be cancelled before conversion to a paid plan. Trial limits and duration depend on the plan selected during signup.

Paid subscription cancellation

Schools can request cancellation by contacting support. Access may continue until the end of the paid billing period unless otherwise agreed.

Refunds

Refunds are reviewed case by case for duplicate payments, wrong plan charges, technical failure, or billing mistakes. Approved refunds are processed to the original payment method through the payment gateway.

Non-refundable cases

Setup, customization, training, consumed billing periods, and third-party gateway/service fees may be non-refundable unless explicitly agreed in writing.

Contact

For refund or cancellation requests, email support@atozeduerp.com with invoice/payment details.